I have to say our stay at the hard rock was just perfect!! travelling from the UK first time visiting New York, after reading a few negative comments on the fire alarm going off at silly times in the morning and not so helpful staff we were worried about our choice of hotel! and I have to say that it was the best choice we made!! the hotel was excellent!! The location was perfect, staff were friendly and polite, rooms were clean and big enough for 2, the bar in the main lobby was beautiful and the the bar upstairs was also great with a good atmosphere! I was also worried about the gym facilities as I couldn’t seem to find any reviews or pictures of this! so if you are a gym goer like me you will not be disappointed!! it’s fully equipped, clean and new and it’s 24 hrs! I will have to give this hotel 10/10 and would stay again when next in New York !! :)
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Jessica
พฤศจิกายน 2565
The location is perfect, if you don't mind walking, you can go to the multiple city's monuments, museums and attractions. We tried one morning the breakfast but you can get other good (and less expensive) options around the hotel. We eat dinner at NYY and the steak was very good (if you like it rare). The cocktails at the Sessions bar, awesome, we tried the signature ones and the normal ones, like mojitos. We stayed 4 nights and the rooftop bar RT60 was not available on 2 nights due to special events and when we went to try their cocktails, not so good. There is a concierge service that can help you with airport transportation (when you leave) if you need it.
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Corina
ตุลาคม 2565
I like everything about Hard Rock Hotel in this specific location, they’ve sat a new standard that all Hard Rock hotels should follow. From the moment when you arrive and bellman take your bag you feel that this hotel is really Rocking. Their HRD deserve a hospitality award since they have one of the best staff in New York City. —- Amarissa - Manager, who’ll make sure that you’re as comfortable as possible and be able to help with anything! Sally - Frondesk Rockstar! - about her I’d need to write a separate article, as the way how she treat the guests is like staying at her own house, as she gives you that special attention and energy that most of the corporate chains are missing. Michael - Concierge - whatever you need he’ll cover you either if it’s a dinner in the moat fancier restaurant or VIP car ride. Shawn - Facility Manager - big respect to the facility manager that have everything under control and even greets all the guests as elevator as the hotel owner ( I even though he’s the owner when I met him in the elevator) overall awesome experience and would recommend this hotel to anyone that want to have special connection to the city and who wants to feel real NYC vibe.
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Andrii
พฤษภาคม 2565
Beautiful designed, super clean, lobby extraordinary, very comfortable and super quiet, exceptional staff, great location, creative design elements everywhere. Loved the security and plenty of friendly staff. didn’t have to wait on elevators or anything for that matter. Loved this property!!!
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Janice
กรกฎาคม 2565
The hotel is AMAZING - modern, great location, well insulated for sound, comfortable beds and nice linen, stunning bathroom, coffee maker and water, mini fridge, steamer and hairdryer in room, really nice gym and the staff were exceptionally friendly and helpful.
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Elizabeth
กรกฎาคม 2565
the staff was amazing
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Rivera
กันยายน 2565
Excellent location! Walking distance from tons of landmarks and restaurants. The rooms were spacious, clean, and the staff was friendly, professional, and accommodating! We highly recommend this property and will definitely visit again.
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Charla
พฤษภาคม 2565
Every detail of this hotel experience exceeded our expectations. This is a wonderful hotel, with exceptional cleanliness and comfort. The location is efficient for touring the city as we had easy access to the subways. The hotel staff and concierges are awesome and very helpful.
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John
สิงหาคม 2565
location was good
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Julie-ann
พฤศจิกายน 2565
Rooms were clean, beds were comfortable. Food and service at restaurants was excellent. The RT60 was a fun rooftop experience. Great breakfasts at Sessions. Glad our room was on 25th floor because we could still hear a bit of nighttime street noise.
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Robin
กันยายน 2566